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In an era when such massive emphasis is placed on hotel infrastructure, it is refreshing to see that the most vital tenet of hospitality, service, is not neglected. For as industry guru and regular Hotel & Catering Review contributor Conor Kenny often argues, you can build the most spell-binding theatre in the world, yet without investing in your staff, the actors, your business is doomed to failure.

Sarah Grennan, Editor, Hotel & Catering Review

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