Are you and your Staff giving the customer service you want? Is it outstanding?
WHO IS IT FOR?
For professional organisations that value professional development. Anyone in your organisation who has direct and regular customer contact from people working face to face or by telephone.
HOW WILL THIS BENEFIT US?
Your customer service will be reset to truly understand what inspires a customer and what sends them into the arms of your competitor. Your people will now understand the psychology behind great service, something your competitors are unlikely to know and giving you added advantage.
DURATION: 1 Day
WHERE: We come to you. You come to us
WHAT WILL BE COVERED – WHAT WILL WE LEARN?
This course sets out to teach participants what is really behind great service. Despite what many people think, great service is an attitude and an approach rather than a technical instruction of ‘How to…’
It dives deep into why we slip out of character, how our personal preferences dictate how we act or interact, what theatre can teach us, what staying in character really means, why we avoid confrontation and how to stop dodging difficult customers.
It is a one-day course that will transform your people’s attitude to service, how they can destroy or build your brand, and most of all, how really great customer services bonds customers to your brand (or drives them away).
Based on 2 of our best-selling books, this is a highly effective course no matter what business you are in.