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Developing People, Performance & Business

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Hotel Reception Skills Course
Price: €195
Tuesday 18 July 2017, 10:00 - 16:00
Limited Places
Hotel Reception Skills Course

Several phone lines are ringing, colleagues are asking questions and there are guests approaching the desk. How do your receptionists handle several people simultaneously with professionalism and poise? This hands on, practical and interactive programme is designed to specifically answer this and other important questions for those who create the critical first impressions at your front desk.
Your receptionist is the first person your guests and clients meet. The impression your receptionist gives is one of the lasting impressions of your business. You cannot leave reception standards to chance or common sense.
This programme will provide delegates with the skills needed to work in a busy hotel reception and front office. This programme will enable participants to become more dynamic within their work place as they deal with daily tasks and demands from guests and colleagues.

Programme Content:
• Effective Communication skills
• Telephone techniques
• Time Management
• Dealing with difficult guests
• Handling conflict situations
• Complaint Handling & Professional Resolution Techniques

Upon completion delegates will be able to:
• Communicate clearly, more effectively and professionally.
• Understand how tone and body language can affect the guest’s reaction.
• Resolve conflicts within the scope of their job.
• Handle complaints effectively and appease the guest.
• Manage time effectively in order to complete all tasks.

Registrations are now closed

Course Leader(s)

Lucie Dowling
Killashee Hotel
Kilcullen Road
Co. Kildare
prestige award 2020
eu business award 2018