Wednesday 08 June 2016, 10:00 - 17:00
This objective of this workshop is to demonstrate to hospitality service staff, their responsibility for implementing your company’s service values.
Participants will consider whether their team provides a really customer focused service with satisfied customers.
They will consider what the word ‘satisfaction’ really means. We will help them to acknowledge that when their customers are satisfied, it simply means that they have met their service and performance expectations, but if they want to be recognised as an outstanding provider of customer focused service, they have to consistently exceed the expectations of their customers.
We will explore the key definitions of what customer service is so that they will gain a better understanding of how to influence customers through service, & generate ideas on how to impress customers.
We will provide them with an understanding of the benefits of having a customer focused policy in their team so that they will gain confidence in dealing with customers and build customer loyalty, which is much more important than customer satisfaction.
We will explore the actions and steps they need to take in order to achieve these things and maximise customer focus throughout their department.
Dublin - Venue TBA, Dublin - Venue To Be Decided, , , ,