Developing People, Performance & Business

Book Courses
1/2 Day - How to Be an Effective Communicator
Wednesday 25 May 2016, 10:00 - 13:30
€85 per delegate\nCKA Retainers FOC

This workshop has been designed for all team members who interact with your guests and customers, representing your hotel’s brand by delivering your standards and best practice.

The workshop will commence with a group exercise to energise the group and bring focus to the objectives and aim of this workshop. During the workshop participants will learn how to communicate in a clear and professional manner which will assist them to recognise their physical behaviour and its impact on their customers.

At the end of this workshop participants will be able to:
• Recognise and respect customer/staff boundaries
• Communicate more confidently with a customer
• Read a customer’s body language and react appropriately
• Encourage repeat business by providing professional and satisfactory service
• Achieve greater job satisfaction by reducing unnecessary stress from customer relations

Course Leader(s)

DCU Ryan Academy, Lake Drive, City West Business Campus, Dublin, , 24,
prestige award 2020
eu business award 2018