Upcoming Workshops


2-DAY SUPERVISORS MANAGEMENT SKILLS TRAINING PROGAMME
 01 May 2018 10:00 - 16:30 - 5 Days to go

How to Get that Appointment and Get to Meet the Buyer
 15 May 2018 10:00 - 17:00 - 19 Days to go

How to Sell Lots More Weddings
 16 May 2018 10:00 - 16:30 - 20 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 22 May 2018 10:00 - 16:30 - 26 Days to go

2-DAY SUPERVISORS MANAGEMENT SKILLS TRAINING PROGAMME
 29 May 2018 10:00 - 16:30 - 33 Days to go

HOW TO MANAGE YOUR TIME EFFECTIVELY
 12 Jun 2018 10:00 - 16:30 - 47 Days to go

2 DAY EFFECTIVE TRAINER PROGRAMME
 26 Jun 2018 10:00 - 16:30 - 61 Days to go

Developing People, Performance & Business

Book Workshops

Press Articles

GENERAL MANAGERS
• Sales Tales, by Conor Kenny
• Built To Last: Successful Habits of Visionary Companies, by J. Collins, J. James
• Performance Management and Measurement: A Hospitality Industry Approach by Dr. Detta Melia
• A Life Worth Living: The Autobiography by Michael Smurfit
• Improving Productivity & Performance in the Hospitality Sector: Getting It Done. by John Heap, Mike Dillon and Tracy Todd
• Principle-Centered Leadership, by Stephen R. Covey
• The Best of Adair on Leadership and Management Paperback, by John Adair (Author), Neil Thomas (Editor)
• Growing Your Own Heroes, by John J Oliver and Clive Memmott
• Accelerating Company Growth: A Practical Guide for CEOs by Brendan Dowling
• Lean Service - available April / May 2015, Oak Tree Press

MANAGERS
• Can You Manage? (second edition), Conor Kenny
• Built To Last: Successful Habits of Visionary Companies, J. Collins, J. James
• Becoming a Manager: Thoughts & Tools for Your Transition - Learning from Experienced Managers, by Patrick Cunneen
• Leadership: Plain and Simple (Financial Times Series), FT Publishing International; 2 edition
• Principle-centered Leadership, by Stephen R. Covey
• Journeys: Short Stories and Tall Tales for Managers, by Enda Larkin
• Improving Productivity & Performance in the Hospitality Sector: Getting It Done. by John Heap, Mike Dillon and Tracy Todd
• Effective Motivation: How to get the best results from everyone: How to Get Extraordinary Results from Everyone, John Adair
• Quick Win Leadership, by Enda Larkin
• Food and Beverage Service, by Lillicrap, Dennis
• Sales Tales, by Conor Kenny
• Service Management: The New Paradigm in Retailing, by Jay Kandampully (Editor)
• IMI Handbook of Management - or ebooks of individual chapters - Building Effective Teams, Facilitating Meetings & Chairing Discussions, Getting Things Done, Influencing Others, Managing Customers, Managing People, Managing Your Time, Motivating Others, Negotiating Effectively

SUPERVISORS
• Can You Manage? (second edition), by Conor Kenny
• Becoming a Manager: Thoughts & Tools for Your Transition - Learning from Experienced Managers, by Patrick Cunneen
• Leadership: Plain and Simple (Financial Times Series), FT Publishing International; 2 edition
• Food and Beverage Service, By Lillicrap, Dennis
• Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life by Chris Daffy
• Customer Care Excellence: How to Create an Effective Customer Focus, by Sarah Cooke
• The 7 Habits of Highly Effective People by Stephen R. Covey

OTHER STAFF
• Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life by Chris Daffy
• Customer Care Excellence: How to Create an Effective Customer Focus, By Sarah Cooke
• Food and Beverage Service, by Lillicrap, Dennis
• The 7 Habits of Highly Effective People by Stephen R. Covey