Upcoming Workshops


HOW TO SELL LOTS MORE LEISURE CLUB MEMBERSHIPS
 27 Feb 2018 10:00 - 16:30 - 35 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

HOW TO SELL LOTS MORE FOOD AND BEVERAGE
 13 Mar 2018 10:00 - 16:30 - 49 Days to go

2-DAY SUPERVISORS MANAGEMENT SKILLS TRAINING PROGAMME
 27 Mar 2018 10:00 - 16:30 - 63 Days to go

Developing People, Performance & Business

Book Workshops
Receptionist Skills Programme
:
Wednesday 14 September 2016, 10:00 - 17:00
Cost: €150 per delegate



Several phone lines are ringing, colleagues are asking questions and there are guests approaching the desk. How do your receptionists handle several people simultaneously with professionalism and poise? This hands on, practical and interactive programme is designed to specifically answer this and other important questions for those who create the critical first impressions at your front desk.
Your receptionist is the first person your guests and clients meet. The impression your receptionist gives is one of the lasting impressions of your business. You cannot leave reception standards to chance or common sense.
This programme will provide delegates with the skills needed to work in a busy hotel reception and front office. This programme will enable participants to become more dynamic within their work place as they deal with daily tasks and demands from guests and colleagues.


Programme Content:
• Effective Communication skills
• Telephone techniques
• Time Management
• Dealing with difficult guests
• Handling conflict situations
• Complaint Handling & Professional Resolution Techniques


Upon completion delegates will be able to:
• Communicate clearly, more effectively and professionally.
• Understand how tone and body language can effect the guest’s reaction.
• Resolve conflicts within the scope of their job.
• Handle complaints effectively and appease the guest.
• Manage time effectively in order to complete all tasks.


Course Leader(s)

Location 
Athlone, , , , ,