Upcoming Workshops


2-DAY SUPERVISORS MANAGEMENT SKILLS TRAINING PROGAMME
 01 May 2018 10:00 - 16:30 - 5 Days to go

How to Get that Appointment and Get to Meet the Buyer
 15 May 2018 10:00 - 17:00 - 19 Days to go

How to Sell Lots More Weddings
 16 May 2018 10:00 - 16:30 - 20 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 22 May 2018 10:00 - 16:30 - 26 Days to go

2-DAY SUPERVISORS MANAGEMENT SKILLS TRAINING PROGAMME
 29 May 2018 10:00 - 16:30 - 33 Days to go

HOW TO MANAGE YOUR TIME EFFECTIVELY
 12 Jun 2018 10:00 - 16:30 - 47 Days to go

2 DAY EFFECTIVE TRAINER PROGRAMME
 26 Jun 2018 10:00 - 16:30 - 61 Days to go

Developing People, Performance & Business

Book Workshops
1 Day - How to Deliver a Fantastic Guest Experience
:
Wednesday 08 June 2016, 10:00 - 17:00
€150 Per delegate\nCKA Retainers FOC



This objective of this workshop is to demonstrate to hospitality service staff, their responsibility for implementing your company’s service values.


Participants will consider whether their team provides a really customer focused service with satisfied customers.
They will consider what the word ‘satisfaction’ really means. We will help them to acknowledge that when their customers are satisfied, it simply means that they have met their service and performance expectations, but if they want to be recognised as an outstanding provider of customer focused service, they have to consistently exceed the expectations of their customers.


We will explore the key definitions of what customer service is so that they will gain a better understanding of how to influence customers through service, & generate ideas on how to impress customers.


We will provide them with an understanding of the benefits of having a customer focused policy in their team so that they will gain confidence in dealing with customers and build customer loyalty, which is much more important than customer satisfaction.


We will explore the actions and steps they need to take in order to achieve these things and maximise customer focus throughout their department.


Course Leader(s)

Location 
Dublin - Venue TBA, Dublin - Venue To Be Decided, , , ,