Upcoming Workshops


HOW TO SELL LOTS MORE LEISURE CLUB MEMBERSHIPS
 27 Feb 2018 10:00 - 16:30 - 35 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

MANAGEMENT DEVELOPMENT PROGRAMME
 28 Feb 2018 10:00 - 16:30 - 36 Days to go

HOW TO SELL LOTS MORE FOOD AND BEVERAGE
 13 Mar 2018 10:00 - 16:30 - 49 Days to go

2-DAY SUPERVISORS MANAGEMENT SKILLS TRAINING PROGAMME
 27 Mar 2018 10:00 - 16:30 - 63 Days to go

Developing People, Performance & Business

Book Workshops
Introduction to Mediation and Handling Conflict
:
Tuesday 08 April 2014, 10:00 - 13:30
€70.00pp (CKA Members Free)



This aim of this workshop is to provide important knowledge, understanding and skills for any Supervisor, HOD or Manager within your organisation who are required to handle conflict within the workplace.


The workshop will introduce participants to the concepts of conflict management and Mediation; the models, processes and some of the skills involved.


This workshop will be highly interactive with group exercises, discussions, case studies and practice pieces. A theoretical model of mediation will be introduced, together with some techniques and skills for resolving conflict in the workplace.


At the end of this workshop, participants will:


 Have a good understanding of conflict and how conflict escalates
 Understand different conflict styles and how they can impact
 Understand how conflict in the workplace can be managed and some of the consequences if it is isn't managed
 Have learned about ingredients for lasting conflict resolution
 Have developed skills for working through disputes in the workplace
 Have learned some conflict resolution skills and techniques
 Have learned how managers can help to resolve conflict between others
 Have learned about the effectiveness and benefits of mediation as an alternative dispute resolution
 Understand when/where it can be a useful process for resolving conflict
 Have learned about one model of mediation and the process involved
 Have identified some of the benefits of mediation


Course Leader(s)

Location 
Stillorgan Park Hotel, Dublin, Stillorgan Road, Dublin 18, Dublin, ,